1. Do you accept credit cards?

 

Yes, we accept most cards and have pay-wave technology integrated into our mobile terminals. We currently do not accept American Express.

 

2. I need to change the locks on my property but I work during the week, can you come out on a Saturday or Sunday?

 

Yes. We are 24/7 locksmiths and are happy to work with your schedule to get the job done. After hours, weekend and public holiday work will attract a higher service call out fee.

 

3. Do I need to buy my own locks and then you come and install them for me?

 

No. We carry a wide range of locks and if we don’t have the part we can source it. The products Avid Locksmiths uses are chosen based on their quality, through years of experience in servicing and installing locks. Our prices are reflective of what you would pay at a hardware store, yet you save time on travel costs and incorrect lock selection. We often offer a warranty on the locks supplied, but will not warrant locks purchased by customers in every case.

 

4. Can you cut spare keys?

 

Yes. We have a key machine and carry the most common types of keys for door, window and garage door locks.

 

5. Do you need any special training to become a locksmith?

 

Yes. Avid Locksmiths' technicians are qualified locksmiths via a 4 year TAFE apprenticeship and on the job training, and are also registered under QLD Licensing requirements for security installers. This means fingerprints are kept on record and security  and character checks are completed. Make sure the business you choose have these clearances!

 

6. I’m locked out of property and I need a locksmith to help me open my door. Will I need to show Identification?

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Yes. In every circumstance the person requesting access will be required to show identification that proves residence at the address in question (a driver’s licence or ID card is fine). If you cannot provide this, Police will be called.

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7. I’ve locked myself out previously and when the locksmith came to open my door they told me that the price quoted over the phone was only a service call and that I had to pay an additional fee. Will you charge me more once you arrive?

 

No, absolutely not. Avid Locksmiths is a business that values honesty and integrity. In exceptional circumstances, we may be required to replace locks if they are high-security or broken etc. We will provide an estimate and gain your consent before proceeding. If you want to confirm the price, send us a photo of the lock via text.

 

8. Will the locksmith break my door or lock to get in if I’m locked out?

 

No. Only in exceptional circumstances will these techniques be used, and only as a last resort. We will repair any damage caused by our service person. This mainly occurs on high security locks, broken locks, and even sometimes an "easy" to pick lock range will be hard based on a manufacturing anomaly or difficult pinning combination. The use of destructive methods for a normal "keys locked inside" situation is rare but does occur.

 

9. I want to cancel my work request. Will I be charged a cancellation fee?

 

Yes, in some cases. Understanding the cost involved in running a mobile business, not to mention lost opportunities; in some instances a cancellation fee is charged. This mainly occurs when a customer rings up requesting an emergency locksmith to gain entry to their property ASAP. We aim to be fair, respectful, and reasonable, and expect our customers to be the same in return.

 

10. What is the best way to lubricate my locks?

 

It depends on the specific part of the lock you want to lubricate. It’s best to ask first. Graphite and common household lubricants can often do more harm than good if used incorrectly. A good general lubricant to use of modern locks is Inox MX3 or MX4, Selleys RP7, or Easy Glide if the door or surrounding area is susceptible to staining. Check the bottle and MSDS for advice.

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Please see our service policy for clarification on warranty and liability issues.

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